Regulations for the provision of services by electronic means

Art. 1. [Basic Information]

  1. These regulations are the regulations for the provision of electronic services via the website: veloraestate.pl (hereinafter referred to as the „Website”).
  2. The owner and entity providing electronic services through the Website is: AimSoft Sp. z o. o. with its registered office in Warsaw at 16 William Heerlein Lindley Street, entered into the National Court Register under the KRS number 0000352624, maintained by the District Court for the Capital City of Warsaw, XII Commercial Division of the National Court Register, holding REGON 241544667, NIP 9542696557. (hereinafter referred to as „Service Provider”).
  3. You can contact the Service Provider via  
    1. email: kontakt@veloraestate.pl 
    2. by phone: +48 690 280 926
  4. These regulations were adopted on January 5, 2025.
  5. The Service Provider reserves the right to amend the Terms and Conditions.  

Art. 2 [Types and scope of services provided]

  1. The website contains basic information about the real estate agency activities conducted by the Service Provider.
  2. Through the Website, the Service Provider provides free services:  
    1. publication of comments;
    2. publishing opinions regarding our services;
    3. subscription to a newsletter with commercial information (promotions, special offers);
    4. downloading free materials in the form of discount coupons;
    5. booking a consultation date;  
    6. signing up for specialist consultations online;  
  3. Paid services are marked in such a way that there is no doubt that using them involves an obligation to pay.

Art. 3 [Technical conditions for the use of services]

  1. For the proper use of the Site, you should have
    1. device (PC, tablet, smartphone) with internet connection;  
    2. web browser;  
    3. If you want to subscribe to the newsletter, you will need to have an email address;
    4. if you wish to sign up for a consultation through our appointment booking system, you will need an email address and a mobile phone number;
    5. If you want to use online consultations, you will need to have an email address and one of the programs that allow you to participate in consultations, i.e. WhatsApp, Microsoft Teams, Google Meet or ZOOM. Programs should be updated to the latest version.

Art. 4 [Reservations]

  1. Through the Site you can book a meeting with a real estate agent.  
  2. This service is free.  
  3. To use the service, you must complete a booking form and provide: name, surname, email address and mobile phone number.
  4. You will also receive confirmation of your reservation via text message to the telephone number you provided.    

Art. 5 [Online Consultation]

  1. Booking online consultations
    1. To book a date, you must complete the registration form on the Site. The data you provide in it should be accurate and up-to-date;
    2. Once you submit the form, you will receive an email confirming your reservation.  
  2. Cancellation of a reservation
    1. You can cancel your reservation at any time, by phone or email.  
  3. Online consultations
    1. Consultations are conducted using the following programs: WhatsApp, MS Teams, Google meet or Zoom. When completing the booking form, you must indicate the program you will want to use;
    2. Consultations last a maximum of 60 minutes;
    3. No later than 15 minutes before the booked date, you will receive an email with a link to the meeting. If you have any connection problems, please contact us by phone or email;
    4. We are not responsible for damages caused by the malfunction of the program you have selected and other technical problems on your part;
    5. If the consultation is not due to our fault, you will schedule another consultation.  

Art. 6 [Consumer rights]

  1. The provision in section 6 below applies to consumers and persons exercising consumer rights under the provisions of the Consumer Rights Act and the Civil Code.
  2. Consumer rights should be understood as the right of the consumer to withdraw from a distance contract (Article 27 et seq. of the Consumer Rights Act).
  3. A consumer is considered to be a natural person who performs a legal act with an entrepreneur that is not directly related to his or her business or professional activity. A natural person conducting business activity may also exercise the rights of consumers, provided that the content of this agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on Central Registration and Information on Business Activity.  
  4. The service provider is liable to “non-consumers” (persons and entities not listed in paragraph 1 above) under the warranty under the terms specified in the Civil Code.  
  5. Consumer protection is not covered by contracts for the provision of digital content or digital service concluded remotely if the consumer is not obliged to provide services other than the provision of personal data and these data are processed by the Service Provider solely for the purpose of fulfilling the contract or statutory obligation.  

Art. 7 [Consumer right of withdrawal from a distance contract]

  1. Any person who purchases services (including digital services) as a consumer by concluding a distance contract has the right to withdraw from the contract without giving a reason.  
  2. In order to exercise your right to withdraw from the contract without giving any reason, you are obliged to submit a declaration of intent in this respect within 14 days, counted from the date of conclusion of the contract.  
  3. The 14-day deadline is considered to be met if you send us an email or letter before this deadline.  You can use the form at the very bottom of the Terms and Conditions, but it is not mandatory. It is enough if you send us an email or handwritten letter with your details (name, surname, residential address, possibly telephone number or email address), information about the concluded contract (service) with a statement that you are withdrawing from the contract.  
  4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
  5. In the case of the purchase of services, you will not have the right to withdraw from the contract if, before concluding the contract, we inform you that upon completion of the contract you will lose the right to withdraw and you consent to this.
  6. In the event of your withdrawal, after you have made a request for performance before the deadline for withdrawal (paragraph 5 above), you will be obliged to pay for the benefits fulfilled until the withdrawal. The amount paid shall be calculated in proportion to the extent of the benefit fulfilled, taking into account the price or remuneration agreed in the contract.

 Art. 8 [Reporting and processing complaints] 

  1. Any person using our services provided through the Site has the right to file a complaint.  
  2. You can direct all complaints, comments and objections to: kontakt@veloraestate.pl 
  3. The complaint should include
    1. Your name and email address;  
    2. detailed description and reason for the complaint;
    3. Your demands, proposals and conclusions.  
  4. We respond to your complaint by email within 14 days of receiving your report.

Art. 9 [Changes to the regulations]

  1. Please note that our terms and conditions may change.    
  2. Changes and updates may result from amendments to legal provisions, changes to our products and services, language corrections or the need to clarify the content of the regulations.    
  3. We will always inform you about changes and their cause by email.  
  4. If the new version of the regulations does not suit you, you can withdraw from our services without consequences. You have 14 days from the time you are informed of the change to do so, and it will be enough if you send us your resignation by email.      
  5. Amendments to the regulations that will apply to paid services (purchase of services, goods, content or digital services) will only apply to contracts concluded after the amendment. If you entered into a purchase agreement before the change, the terms and conditions from the date of the agreement will apply to you.

Art. 10 [Adding and moderating comments]  

  1. On our Site, users may post comments.      
  2. We are not responsible for user comments posted on our Site. They do not express our views and should not be identified with our activities.  
  3. If you post your comment on our Site, it means that you have full rights to it.  
  4. If you post your comment on our Site, you agree that it will be published and visible to other users. You agree to place it free of charge.  
  5. Your comments can be reviewed by us at any time.
  6. If we believe your comments violate our publication policies, we will remove them.
  7. We may modify comments if we deem it necessary to protect other users (for example, from clicking on a suspicious link).  
  8. If your comment is modified, we will include the relevant information.
  9. We do not conduct ongoing checks on comments posted by users.
  10. You can request the deletion of your comments at any time. We will carry out this request without delay.  
  11. You can delete the comment yourself or send us a report. We will carry out this request without delay.
  12. You can modify the comment you posted at any time.
  13. You can modify the comment yourself or send us a report. We will carry out this request without delay.  
  14. We are committed to providing comments on the Site related to our business and the subject matter of our business. Do not post comments:  
    1. of an unlawful nature;
    2. created by bots and systems to automatically generate comments;
    3. used to obtain only the link;
    4. advertising;  
    5. which are a threat, call for aggression, hatred, violence;
    6. are offensive;  
    7. violate the rights of other persons and entities;  
    8. violate social norms and good customs.  

Art. 11 [Reporting and deleting content on the Site]

  1. If you believe that any content on our Site (such as a comment, opinion, text, video, photo, graphic) is illegal or infringes the rights of third parties, you may send us a report.  
  2. We will immediately confirm receipt of your application. We will analyze them and respond to them within 14 days.  
  3. You should justify your report. Describe in detail and explain why you think we should remove the content.  
  4. The more additional materials you send us in case of content submission – the better. Printscreens, video recordings, links, and an indication of specific legal provisions will be particularly useful.  
  5. We will be able to ask you for additional clarification during the processing of your application.  
  6. If you do not substantiate the report and do not include supporting materials, we will not be able to consider it and will leave it unrecognized.  
  7. If we consider your report to be valid, we will remove the content you indicated.  
  8. We will inform you of our decision by email.    
  9. If we remove content that was posted on our Site and you posted it, we will inform you by email about its removal.
  10. We will review applications carefully and objectively. We will try to clarify any doubts before making a decision. You will also receive the reasons for our decisions.  
  11. If you do not agree with our decision, you can appeal it. You have 14 days to do this.    
  12. Send reports, appeals and responses to the decision to our email address.
  13. We do not verify reports in an automated manner.
  14. We reserve the right to archive deleted or edited content to protect the Administrator's Legitimate Interest.

Art. 12 [Adding and moderating feedback]

  1. On the Site, users can post reviews about our content and services.  
  2. As part of the feedback, users can make point ratings of our services on a scale of 0 to 5 points.  
  3. Feedback is provided by us (these are the feedback from customers we have asked to provide and contacted) and users of the Site.  
  4. We are not responsible for user reviews posted on our Site. They do not express our views and should not be identified with our activities.  
  5. If you post your review on our Site, it means that you have full rights to it.  
  6. If you post your review on our Site, you agree that it will be published and visible to other users. You agree to place it free of charge.  
  7. If you write a review, it is your intellectual property, but by publishing it on our Site, you agree to our free use for promotional and informational purposes.
  8. The opinions we post on the Site are verified and come from individuals we have contacted individually who have entered into an agreement with us and used our products or services.    
  9. We are unable to verify all the opinions posted by users of the Site.  
  10. Add your review if you have really contracted with us and used the service. Prepare it in a reliable and honest manner. Use simple, understandable language, without errors or profanity.
  11. Share your real-life experiences, even if they are critical. Every opinion is an opportunity to improve the quality of the services we offer.
  12. You can update the review at any time. You can do it yourself or contact us. We will carry out this request without delay.
  13. You can delete the posted review at any time. You can do it yourself or contact us. We will carry out this request without delay.
  14. We reserve the right to archive deleted or amended opinions to protect the Administrator's Legitimate Interest.

Art. 13 [Download free materials and sign up for the newsletter]

  1. On our Site you can download free materials such as: discount coupons, e-books, guides, videos, document templates, Excel tables, folders and catalogs.  
  2. You will be given access to these materials after completing the form.  
  3. After completing the form, you will also be subscribed to our newsletter.  
  4. Despite downloading free materials, you can opt out of receiving the newsletter at any time.
  5. If you opt out of receiving the newsletter, you can continue to use our free materials.  
  6. If you want to download free materials and do not want to subscribe to the newsletter, you can:  
    1. Unsubscribe from the newsletter immediately after downloading the materials (use the opt-out option at the bottom of the message). This is the best and fastest way;
    2. Write to us requesting that you unsubscribe from the newsletter and delete all your personal data after downloading the materials. We will do so without delay;  
    3. Purchase selected materials. Contact us by email and we will send you a price offer. Please note, however, that in such a case we will not sign you up for the newsletter, but we will still need your data to fulfill the contract/service;  
  7. If you decide to purchase the materials we offer for free, you will have to send us your data to fulfill the contract and also accept our terms and conditions. We will inform you about the details of the purchase procedure in an individual email.  
  8. Our free materials are protected under general copyright law.  
  9. Do not share free materials with others without our permission.  
  10. If you would like to share our free materials with others, please provide them with a link to the Website where they can be downloaded.  
  11. If you would like to share free materials with others and do not want to provide them with a download link, please contact us. We will determine the purpose, scope and timing of our materials.  

Art. 14 [Newsletter]

  1. On the Site you can subscribe to our newsletter.  
  2. The newsletter is a free service.  
  3. The contents of the newsletter are protected under the general rules of copyright law.
  4. A newsletter involves sending repetitive messages from the mailing system to your email address.  
  5. We promise not to spam. We will only send you specific and verified information, and messages will be sent irregularly.  
  6. Due to other obligations, we may not be able to send you newsletters repeatedly and periodically.  
  7. If you sign up for the newsletter, we will provide you with information about new products, discount coupons, promotions, commercial offers, and interesting articles.  
  8. We will make every effort to ensure that newsletters are substantive. We will create them reliably, based on our knowledge and experience.  
  9. You can sign up for the newsletter if:  
    1. you will complete the form posted on the Website;
    2. you will write us an email asking us to subscribe to the newsletter;
    3. you will check the consent box (checkbox) when you purchase the service on our Site.  
  10. After completing the form, you will receive a message in your inbox with a confirmation link (Double Opt-In system). This way we want to make sure that this is definitely your email address.  
  11. After completing the form, you will be presented with a Subscription Confirmation Page. It contains the most important information regarding our terms and conditions and privacy policy.
  12. If you do not confirm your registration on the form, we will not sign you up for the newsletter and you will not receive regular messages from us.  
  13. If our newsletter is not displayed correctly, please write to us. We will try to help.  
  14. You can unsubscribe from the newsletter at any time. We strive to make automatic discharge quick, hassle-free, and take you seconds.
  15. If you would like to unsubscribe from the newsletter, you can do so by clicking on the link at the bottom of each message. You can also send us an email requesting to be unsubscribed from the database. We will carry out this request without delay.
  16. You will receive the newsletter until your subscription ends or we terminate this service.  
  17. If you are not active in our newsletter for a minimum of 12 months (you do not open the message), we reserve the right to remove your contact from our database.
  18. If you unsubscribe from the newsletter or we delete your email address, you can re-subscribe at any time.  
  19. Do not share or copy content from the newsletter without our permission.
  20. Remember that newsletters can fall into the SPAM tab. In this case, add our email to your trusted audience database.  
  21. Please note that we may not send the newsletter. In this case, we will inform you and remove your address and activity record from our mailing system.  

Art. 15 [User account]

  1. You can create your user account on our Site.  
  2. The user account is a free service.  
  3. The user account allows you access to manage orders and check their history.
  4. The account is created through a dedicated form.  
  5. Access to your account is granted after you provide: login and password.  
  6. The password should be unique.  
  7. Do not share your password with others.  
  8. If you lose access to your account, you can get it back using a special option on the Login Page.  
  9. If you have trouble recovering your password – write to us. We will help you generate new ones.  
  10. If you want to delete your account, you can do it yourself using the appropriate tab or write us an email requesting deletion. We will fulfill your request without delay.
  11. You agree not to engage in any unlawful activity through your account, including spamming, violating the rights of others, or using your account for fraudulent purposes.
  12. In the event of long-term account inactivity (e.g. no login for a year), we reserve the right to deactivate or delete it.
  13. Accounts are personal and may not be transferred or resold to others without our consent.

Art. 16 [Dispute resolution]

  1. By accepting these rules, you agree that if a dispute arises, we will try to resolve it jointly and amicably. The time to negotiate will be 3 months from the date of filing the claims by me or you. If we do not find a solution to the dispute within the specified period, we will be able to submit our claims to the common court.  
  2. In the case of providing services to a consumer residing in a country other than Poland, we agree that the case will be heard under Polish law. This agreement does not deprive you of the protection granted to you under provisions that cannot be excluded by contract and by law.  
  3. I consent to the out-of-court resolution of disputes. If you wish to report a matter against me, you can do so electronically at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL 

Art. 17 [Protection of personal data]

  1. The service provider is a data controller within the meaning of the Personal Data Protection Regulations (GDPR and others). Information about the rules for processing data by the Service Provider is included in the Privacy Policy available at: https://veloraestate.pl/polityka-prywatnosci/ 

template of the declaration:
[MODEL WITHDRAWAL FORM]
(this form should only be completed and returned if you wish to withdraw from the contract)
– Addressee: …* you indicate your data here.  
– I/We(*) hereby inform/inform(*) of my/our withdrawal from the contract for the sale of the following items(*) the contract for the supply of the following items(*) the contract for specific work consisting in the performance of the following items(*)/for the provision of the following service(*)
– Date of conclusion of the contract(*)/receipt(*)
– Name and surname of consumer(s)
– Address of consumer(s)
– Signature of the consumer(s) (only if the form is submitted in paper form)
– Date
(*) Delete where not applicable.