Terms and Conditions for the provision of electronic services

Art. 1. [Basic information]

These Terms and Conditions are the terms and conditions for the provision of electronic services via the website: veloraestate.pl (hereinafter referred to as the "Website").
The owner and entity providing electronic services through the Website is: AimSoft Sp. z o.o. with its registered office in Warsaw at 16 William Heerleina Lindleya Street, entered into the National Court Register under KRS 0000352624, kept by the District Court for the capital city of Warsaw, XII Commercial Division of the National Court Register, having REGON 241544667, NIP 9542696557. (hereinafter referred to as the "Service Provider").
You can contact the Service Provider via:
1. Email: kontakt@veloraestate.pl
2. by phone: +48 690 280 926
These regulations were adopted on 05.01.2025.
The Service Provider reserves the right to amend the Terms and Conditions.

Article 2 [Types and scope of services provided]

The website contains basic information about the real estate agency business conducted by the Service Provider.
Through the Website, the Service Provider provides free services:
1. publish comments;
2. Publish reviews of our services.
3. subscription to the newsletter with commercial information (promotions, special offers);
4. download free materials in the form of discount coupons;
5. booking a consultation date;
6. sign up for online specialist consultations;
Paid services are marked in such a way that there is no doubt that their use is associated with the obligation to pay.

Art. 3 [Technical conditions for the use of the services]

In order to properly use the Website, you should have:
1. a device (PC, tablet, smartphone) with an internet connection;
2. web browser;
3. if you want to subscribe to the newsletter, you will need to have an e-mail address;
4. if you want to sign up for a consultation through our appointment booking system, you will need to have an e-mail address and a mobile phone number;
5. if you want to take advantage of an on-line consultation, you will need to have an e-mail address and one of the programs that allow you to participate in the consultations, i.e. WhatsUp, Microsoft Teams, Google Meet or ZOOM. Programs should be updated to the latest version.

Art. 4 [Reservations]

Through the Website you can book an appointment with a real estate agent.
This service is free of charge.
In order to use the service, you must fill in the booking form and provide: name, surname, e-mail address and mobile phone number.
You will also receive a confirmation of booking an appointment in the form of a text message to the phone number you provided.

Article 5 [Online consultation]

Online consultation booking
1. In order to book an appointment, you must fill out the registration form on the Website. The data you provide in it should correspond to the truth and be up-to-date;
2. Once you have submitted the form, you will receive a booking confirmation email.
Cancellation
1. You can cancel your reservation at any time, by phone or e-mail.
Online consultations
1. Consultations are conducted using the following programs: WhatsUp, MS Teams, Google meet or Zoom. When completing the reservation form, you are obliged to indicate the program you want to use;
2. Consultations last a maximum of 60 minutes;
3. You will receive an email with a link to the meeting at least 15 minutes before the booked time. If you have any problems with the connection, please contact us by phone or email;
4. We are not responsible for damages caused by the malfunction of the program you have chosen and other technical problems on your side;
5. If the consultation does not take place due to our fault, you will make an appointment for another consultation.

Article 6 [Consumer rights]

The provision contained in Article 6 below applies to consumers and persons exercising consumer rights in accordance with the provisions of the Act on consumer rights and the Civil Code.
Consumer rights should be understood as the consumer's right to withdraw from a distance contract (Article 27 et seq. of the Consumer Rights Act).
A consumer is considered to be a natural person who enters into a legal transaction with an entrepreneur that is not directly related to his business or professional activity. The rights of consumers may also be exercised by a natural person conducting business activity, provided that the content of the agreement indicates that it is not of a professional nature for that person, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
The Service Provider is liable to "non-consumers" (persons and entities not listed in paragraph 1 above) under the warranty on the terms set out in the Civil Code.
Consumer protection does not cover contracts for the supply of digital content or digital services concluded at a distance if the consumer is not obliged to provide services other than the provision of personal data, and these data are processed by the Service Provider only for the purpose of performing the contract or statutory obligation.

Article 7 [Consumer right to withdraw from a distance contract]

Any person who purchases services (including digital services) as a consumer by concluding a distance contract has the right to withdraw from the contract without giving any reason.
In order to exercise the right to withdraw from the agreement without giving a reason, you are obliged to submit a declaration of intent in this regard within 14 days, counted from the date of conclusion of the agreement.
The 14-day deadline is considered to have been met if you send us an e-mail or a letter before the expiry of this period. You can use the form at the very bottom of the Terms and Conditions, but it is not obligatory. All you need to do is send us an e-mail or a handwritten letter with your data (name, surname, address of residence, possibly telephone number or e-mail address), information about the concluded contract (service) with a statement that you withdraw from the contract.
In the event of withdrawal from a distance contract, the contract is considered not to have been concluded.
In the case of purchasing services, you will not have the right to withdraw from the contract if we inform you before concluding the contract that you will lose the right of withdrawal as soon as the contract is fulfilled and you agree to it.
If you withdraw from the agreement, after you submit a request to perform the agreement before the deadline for withdrawal from the agreement (section 5 above), you will be obliged to pay for the services provided until the moment of withdrawal from the agreement. The amount of payment is calculated in proportion to the scope of the performance performed, taking into account the price or remuneration agreed in the contract.

Article 8 [Submission and consideration of complaints]

Any person using our services provided through the Website has the right to file a complaint.
You can send all complaints, comments and reservations to: kontakt@veloraestate.pl
The complaint should include:
1. Your name and email address;
2. a detailed description and reason for the complaint;
3. Your demands, proposals and requests.
We respond to the complaint by e-mail, within 14 days from the date of receipt of your report.

Rule 9 [Amendments to the Rules of Procedure]

Please note that our terms and conditions may change.
Changes and updates may result from changes in the law, changes in our products and services, linguistic corrections or the need to clarify the content of the terms and conditions.
We will always inform you about the changes and the reason for them by e-mail.
If you do not like the new version of the Terms and Conditions, you can resign from our services without consequences. You have 14 days to do so from the date you are informed about the change and all you have to do is send us your resignation by e-mail.
Changes to the Terms and Conditions that will apply to paid services (purchase of services, goods, content or digital services) will apply only to contracts concluded after the change. If you entered into a purchase agreement before the change, the terms and conditions of the contract date will apply to you.

Article 10 [Adding and moderation of comments]

On our Website, users can post comments.
We are not responsible for user comments posted on our Website. They do not express our views and should not be identified with our activities.
If you post your comment on our Site, it means that you have full rights to it.
If you post your comment on our Site, you agree that it will be published and visible to other users. You agree to post it free of charge.
Your comments can be reviewed by us at any time.
If we find that your comments violate our posting policies, we'll remove them.
We may modify comments if we deem it necessary to protect other users (for example, from clicking on a suspicious link).
In the event of modification of your comment, we will post an appropriate information.
We do not carry out ongoing control over comments posted by users.
You can request that your comments be removed at any time. We will comply with this request immediately.
You can delete the comment yourself or send us a report. We will comply with this request immediately.
You can modify a comment you have posted at any time.
You can modify the comment yourself or send us a report. We will comply with this request immediately.
We want the Website to contain comments related to our business and the subject of our business. Don't post comments:
1. unlawful;
2. created by bots and systems for automatic generation of comments;
3. used to obtain only the link;
4. Advertising;
5. which are threats, they call for aggression, hatred, violence;
6. are offensive;
7. violates the rights of other persons and entities;
8. they violate social norms and good morals.

Article 11 [Reporting and removal of content on the Website]

If you believe that any content posted on our Site (such as a comment, opinion, text, video, photo, graphic) is illegal or violates the rights of third parties, you may send us a report.
We will promptly acknowledge receipt of your report. We will analyze and respond to them within 14 days.
You should justify your report. Describe in detail and explain why you think we should remove the content.
The more additional materials you send us when reporting content – the better. Printscreens, video recordings, links, and indication of specific legal provisions will be especially useful.
We may ask you for additional clarification while your report is being processed.
If you do not substantiate your application and do not attach supporting materials, we will not be able to consider it and will leave it unexamined.
If we consider your report to be justified, we will remove the content you have indicated.
We will inform you about our decision by e-mail.
If we remove content that was published on our Site and you posted it, we will inform you about its removal by e-mail.
We will check the reports carefully and objectively. We will try to clear up any doubts before we make a decision. You will also receive a justification for our decisions.
If you do not agree with our decision, you can appeal against it. You have 14 days to do so.
Notifications, appeals and responses to the decision should be sent to our e-mail address.
We do not verify reports in an automated manner.
We reserve the right to archive deleted or edited content in order to protect the Legitimate Interest of the Administrator.

Article 12 [Adding and moderating reviews]

On the Site, users may post reviews about our content and services.
As part of the feedback, users can score our services on a scale of 0 to 5 points.
Reviews are posted by us (these are reviews from customers that we have asked and contacted) and users of the Site.
We are not responsible for the opinions of users posted on our Website. They do not express our views and should not be identified with our activities.
If you post your review on our Site, it means that you have full rights to it.
If you post your review on our Site, you agree that it will be published and visible to other users. You agree to post it free of charge.
If you write a review, it is your intellectual property, but by publishing it on our Website, you agree to its free use by us for promotional and informational purposes.
The reviews we post on the Site are verified and come from individuals who have been contacted individually who have entered into a contract with us and used our products or services.
We are not able to verify all reviews posted by users of the Site.
Add your review if you really made a contract with us and used the service. Prepare it in a reliable and honest way. Use simple, understandable language, without mistakes or profanity.
Share your real-life experiences, even if they're critical. Each opinion is an opportunity to improve the quality of our services.
You can update your review at any time. You can do it yourself or contact us. We will comply with this request immediately.
You can remove a review at any time. You can do it yourself or contact us. We will comply with this request immediately.
We reserve the right to archive deleted or amended reviews in order to protect the Legitimate Interest of the Controller.

Art. 13 [Downloading free materials and subscribing to the newsletter]

On our Website you can download free materials such as: discount coupons, e-books, guides, video recordings, document templates, Excel tables, folders and catalogues.
You will receive access to these materials after filling out the form.
After filling out the form, you will also be subscribed to our newsletter.
Although you have downloaded the free material, you can unsubscribe from the newsletter at any time.
If you unsubscribe from the newsletter, you can continue to use our free materials.
If you want to download free materials and do not want to subscribe to the newsletter, you can:
1. Unsubscribe from the newsletter immediately after downloading the materials (use the unsubscribe option at the bottom of the message). This is the best and fastest way;
2. Write to us with a request to unsubscribe from the newsletter and delete all your personal data after downloading the materials. We will do so without delay;
3. Purchase the materials you want. Contact us by e-mail and we will send you a price offer. Remember, however, that in this case we will not subscribe you to the newsletter, but we will still need your data to perform the contract/service;
If you decide to purchase the materials we offer for free, you will need to send us your data to enable the contract to be performed, as well as accept our terms and conditions. We will inform you about the details of the purchase procedure in an individual e-mail.
Our free materials are protected by the general principles of copyright law.
Don't share free content with others without our permission.
If you would like to share our free content with others, please provide them with a link to a Site where they can download it.
If you want to share free materials with others and do not want to provide them with a download link, please contact us. We will determine the purpose, scope and time of making our materials available.

Article 14 [Newsletter]

On the Website you can subscribe to our newsletter.
The newsletter is a free service.
The content of the newsletter is protected by the general principles of copyright law.
A newsletter consists in sending repetitive messages from the mailing system to your e-mail address.
We promise not to spam. We will only send you specific and verified information, and messages will be sent irregularly.
Due to other obligations, it may happen that we are not able to send you newsletters repeatedly and periodically.
If you subscribe to the newsletter, you will receive information from us about new products, discount coupons, promotions, commercial offers, interesting articles.
We will make every effort to ensure that the newsletters are substantive. We will create them reliably, based on our knowledge and experience.
You can sign up for the newsletter if:
1. fill in the form on the Website;
2. write us an e-mail with a request to subscribe to the newsletter;
3. you tick the checkbox when you purchase a service on our Website.
After completing the form, you will receive an email with a confirmation link (Double Opt-In system). This way we want to make sure that this is definitely your email address.
After filling out the form, you will be taken to the Subscription Confirmation Page. You will find the most important information about our terms and conditions and privacy policy.
If you do not confirm your registration in the form, we will not subscribe you to the newsletter and you will not receive regular messages from us.
If our newsletter is not displayed correctly, please write to us. We will try to help.
You can unsubscribe from the newsletter at any time. We do our best to make automatic unregistration fast, hassle-free and take you seconds.
If you want to unsubscribe from the newsletter, you can do so by clicking on the link at the bottom of each message. You can also send us an e-mail with a request to unsubscribe from the database. We will comply with this request immediately.
You will continue to receive the newsletter until you stop subscribing or we stop this service.
If you are not active in our newsletter for at least 12 months (you do not open the message), we reserve the right to remove your contact from our database.
If you unsubscribe from the newsletter or we delete your email address, you can sign up again at any time.
Do not share or copy the content of the newsletter without our permission.
Remember that newsletters may fall into the SPAM tab. In this case, add our e-mail to the database of trusted recipients.
Please note that we may opt out of sending you the newsletter. In this case, we will inform you and delete your address and activity records from our mailing system.

Article 15 [User Account]

On our Website you can create your user account.
The user account is a free service.
A user account gives you access to manage your orders and check their history.
The account is created through a dedicated form.
Access to the account takes place after you provide: login and password.
The password should be unique.
Don't share your password with others.
If you lose access to your account, you can regain it using the special option on the Login Page.
If you have a problem with recovering your password – write to us. We will help you generate new ones.
If you want to delete your account, you can do it yourself using the appropriate tab or write us an e-mail with a request for deletion. We will process your request promptly.
You agree not to engage in any unlawful activity through your account, including sending spam, violating the rights of others, or using your account for fraudulent purposes.
In the event of long-term account inactivity (e.g. no login for a year), we reserve the right to deactivate or delete it.
Accounts are personal and may not be transferred or resold to others without our permission.

Article 16 [Dispute resolution]

By accepting these terms and conditions, you agree that in the event of a dispute, we will try to resolve it jointly and amicably. The time for negotiations will be 3 months from the date of submission of claims by me or by you. If we do not find a solution to the end of the dispute within the specified period, we will be able to submit our claims to the common court.
In the case of providing services to a consumer residing in a country other than Poland, we agree that the case will be considered in accordance with Polish law. This agreement does not deprive you of the protection afforded to you by laws that cannot be excluded by contract and by law.
I consent to out-of-court dispute resolution. If you wish to file a claim against me, you can do so electronically at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PL

Article 17 [Personal data protection]

The Service Provider is a data controller within the meaning of the provisions on the protection of personal data (GDPR and others). Information on the principles of data processing by the Service Provider is included in the Privacy Policy available at: https://veloraestate.pl/polityka-prywatnosci/

Template of the statement:
[MODEL WITHDRAWAL FORM]
(this form should be completed and returned only if you wish to withdraw from the contract)
– Addressee: ...* here you indicate your data.
– I/We(*) hereby inform/inform(*) about my/our withdrawal from the contract for the sale of the following items(*) the contract for the supply of the following items(*) the contract for specific work consisting in the performance of the following items(*)/for the provision of the following service(*)
– Date of conclusion of the contract(*)/acceptance(*)
– Name and surname of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if the form is sent in paper form)
–Date
(*) Delete as appropriate.